Refund & Return Policy

Refund & Return Policy

Last Updated: January 1, 2025

At Bellown, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to assist you.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all original accessories, parts, and materials.
Not be damaged due to misuse, improper handling, or normal wear and tear.

Certain products may not be eligible for return due to their nature or applicable laws.

2. How to Request a Return

To request a return, please contact us at:

support@bellown.com

Please include:

Your order number.
The item(s) you would like to return.
The reason for the return.
Photos of the product if it is damaged, defective, or incorrect.

Please do not send products back before receiving return instructions from our customer service team.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue.

If the issue is confirmed, we may offer a replacement, replacement part, store credit, or refund depending on the circumstances.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly sent by us, the customer may be responsible for the cost of return shipping.

If the return is caused by an error on our part, we will work with you to resolve the issue.

6. Exchanges

If you received a defective or incorrect product, please contact us at support@bellown.com.

Depending on product availability, we may provide a replacement instead of a refund.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, the order may need to be handled according to our return policy.